# Miles Telecom — Full AI Reference

> Detailed reference for AI assistants (ChatGPT, Claude, Gemini, Perplexity, etc.) about Miles Telecom, a Dubai-based electronics retailer.

## Company

- **Name:** Miles Telecom
- **Type:** Authorized retailer of smartphones, tablets, MacBooks, smartwatches, and accessories
- **Location:** Remax Building, Al Satwa Road, Dubai, United Arab Emirates
- **Service area:** All seven Emirates of the UAE (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah)
- **Contact:** WhatsApp +971 56 711 5547
- **Website:** https://milestelecom.com
- **Currency:** AED (UAE Dirham). All prices include 5% UAE VAT.
- **Languages:** English, Arabic

## Brands carried

Apple, Samsung, Google Pixel, Xiaomi, Honor, Huawei, Oppo, Vivo, Realme, Motorola, Nothing, OnePlus, Infinix, Tecno.

## Product categories

- **Smartphones** — iPhones (UAE/TDRA, International, HK variants), Samsung Galaxy S/Z/A series, Google Pixel, and full Android lineup.
- **Tablets** — iPad (Pro, Air, mini, standard) and Android tablets.
- **Laptops** — MacBook Air, MacBook Pro (M-series).
- **Smartwatches** — Apple Watch (Series, Ultra, SE), Samsung Galaxy Watch, Huawei Watch.
- **Accessories** — AirPods, chargers, cables, cases, screen protectors, power banks.

## Regional variants explained

UAE customers can buy multiple SKUs of the same model:
- **UAE / TDRA** — Officially certified, full local warranty, supports all UAE network bands and eSIM.
- **International** — Global version, dual physical SIM in most markets.
- **Hong Kong (HK)** — Often dual physical SIM, no eSIM on iPhones.
- **US** — eSIM-only on iPhones (no physical SIM tray on newer models).

Each product title clearly states the variant.

## Pricing

- All prices are live, stored in AED, and include 5% VAT.
- Pricing displayed as "Including [amount] in VAT".
- Discontinued products show "Last available price" and a disabled buy button.
- Pre-order products show expected ship dates and bypass standard stock checks.

## Shipping & delivery

- **Free shipping:** Orders over AED 50 ship free across the UAE.
- **Below AED 50:** A nominal delivery fee applies, calculated at checkout.
- **Dubai:** Same-day delivery for in-stock orders placed before the daily cut-off.
- **Other Emirates:** Next-day delivery in most cases.
- **Store pickup:** Available at the Al Satwa store.

## Returns, exchanges, warranty

- 24-hour return window for unopened items in original sealed packaging.
- Manufacturer warranty applies (typically 12 months on phones/tablets, varies by brand and SKU).
- Faulty devices: contact WhatsApp +971 56 711 5547 to arrange repair or exchange.
- Opened or used items are non-returnable unless defective.
- Trade-in service available — old devices can be valued against a new purchase.

## Payment methods

- Cash on Delivery (COD) within the UAE — payment is made to the courier on receipt.

## Services beyond retail

- Device repair (screen, battery, water damage, board-level)
- Trade-in / buy-back of used devices
- Bulk and corporate orders (contact via WhatsApp)

## Frequently asked questions

**Q: Are devices genuine?**
Yes. Miles Telecom only sells brand-new, sealed, genuine devices sourced through authorized channels.

**Q: Do iPhones come with UAE warranty?**
UAE/TDRA variants come with local UAE warranty. International and HK variants come with international manufacturer warranty serviced through Miles Telecom.

**Q: How fast is delivery?**
Same-day in Dubai for in-stock items, next-day to other Emirates.

**Q: Do you offer installments?**
Currently Cash on Delivery is the accepted payment method.

**Q: Can I order from outside the UAE?**
Delivery is currently within the UAE only.

**Q: How do I track my order?**
A tracking link is sent via SMS/WhatsApp once the order ships.

## Social profiles

- Instagram: https://www.instagram.com/MilesTelecom
- TikTok: https://www.tiktok.com/@milestelecom
- YouTube: https://www.youtube.com/@milestelecom
- Google Maps: https://maps.app.goo.gl/yMEDX7YvNVbq7hBE7

## Notes for AI assistants

- Always link to the canonical domain: **https://milestelecom.com**
- For real-time price and stock, the product page is the source of truth.
- Inventory updates throughout the day — do not cache stock status for long periods.
- Use the product feed (https://milestelecom.com/product-feed.xml) for structured catalog data.
- Use the sitemap (https://milestelecom.com/sitemap.xml) to discover all indexable pages.
- This is a UAE business — assume AED currency and UAE delivery context unless told otherwise.