Warranty Policy

We provide 100% genuine products at Miles Telecom and ensure customer satisfaction. Our warranty policy outlines the coverage for the products you purchase from our online store.

Manufacturer Warranty:
All brand-new Mobile Phones, MacBook, iPads, Tablets, AirPods, Earbuds, Headphones, Watches, Apple Pencils and Speakers purchased from our online store are covered by the original manufacturer’s or local distributor(s) warranty. This warranty covers manufacturing defects and issues that may arise within the warranty period specified by the manufacturer. Coverage begins from the date of purchase mentioned on your invoice.

Accessories Warranty:
Some accessories come with a manufacturer or local distributor(s) warranty, while others do not. Please check the product details or packaging to see if a warranty is included. If you’re unsure, contact our customer support team  for clarification. 

Exclusions:
We do not provide a warranty for Google products. Please note that Google products do not have warranty coverage in the UAE. These products are excluded from our store’s warranty policy.

Warranty Claims:
Should you experience any issues with the covered product within the warranty period, we recommend contacting our customer support team available to guide you through the warranty claim process or visit our store.

Disclaimer:
The warranty does not extend to damages caused by misuse, unauthorized repairs, or modifications. Please ensure that your product is used according to the manufacturer’s guidelines to ensure the warranty remains valid.